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Warranty Claim Form

Any questions?
Contact our customer service team: 1300 827 171 (Low rate calls)
or email us at service@alicesoutdoor.com.au

    For warranty claims or defective orders, you are invited to provide all details of your request and send us images of the damages (see download button below) in order for us to address your claim or query quickly

    Please do not attempt to return an item before speaking to our Customer Service team as you may be responsible for any related delivery expenses. We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions.